Warranty Policy
(Last Updated: September 21, 2026)
MuuYer offers home decor, storage, organization, and other household products designed for everyday use.
This warranty policy explains the duration and scope of our limited warranty, applicable exclusions, the claim process, and the remedies available when a covered defect is confirmed.
01. One-Year Limited Warranty
Unless a different term or scope of coverage is stated on the relevant product page or confirmed by MuuYer in writing, eligible products purchased directly from the official MuuYer store are covered by a one-year limited warranty.
The warranty period begins on the date the original order is delivered. Coverage is available only to the original purchaser and applies to products used under normal indoor household conditions, unless the product description expressly approves another type of use.
Products purchased through unauthorized dealers, resale marketplaces, third-party sellers, or secondhand sources are not covered.
02. Products Covered
This Warranty Policy applies to products purchased directly from MuuYer, subject to the terms, conditions, and exclusions outlined in this policy.
When contacting MuuYer regarding a warranty claim, please provide your order number and any other relevant order information to help us verify your purchase and review your request.
03. Covered Defects
This limited warranty covers verified defects in materials, manufacturing, or workmanship that occur during normal and intended use.
Covered defects may include, but are not limited to:
1. Structural failure or loss of normal functionality
2. Failure, separation, breakage, or instability of components, joints, supports, mounting points, or included hardware
3. Significant wood cracking, splitting, warping, deformation, or separation caused by defective materials or workmanship
4. Defects that materially affect the product’s safety, stability, functionality, or intended use
5. Other verified manufacturing or workmanship defects arising during normal household useWarranty claims are reviewed based on the nature of the issue, intended use, order information, supporting photos or videos, and other relevant circumstances.
Products that arrive damaged, incorrect, incomplete, or visibly defective are generally handled as delivery or order-related issues rather than long-term warranty claims. Please refer to our Shipping Policy and Return & Refund Policy for the applicable reporting and resolution procedures.
04. Material Characteristics and Normal Variations
MuuYer products may be made from natural wood, driftwood, engineered wood, manufactured materials, or other materials. Materials and finishes vary by product. Please refer to the relevant product description for details.
Where applicable, normal variations may include:
1. Differences in grain, knots, markings, color, tone, texture, or shape
2. Reasonable differences between website images and the actual product
3. Irregular contours, natural edges, holes, grooves, or other material characteristics
4. Minor variations in finish, carving, pattern placement, or dimensions
5. Minor expansion, contraction, hairline cracks, aging, patina, or color changes that do not affect normal useMinor variations resulting from natural materials or normal manufacturing processes are not considered defects unless they materially affect the product’s safety, stability, functionality, or intended use.
05. Exclusions From Coverage
The MuuYer limited warranty does not cover damage or deterioration resulting from:
1. Misuse, improper handling, accidents, neglect, or use outside the product’s intended purpose
2. Improper assembly, installation, mounting, modification, repair, or failure to follow provided instructions
3. Unsuitable environmental conditions, including excessive moisture, water, heat, sunlight, dryness, or outdoor exposure when not specifically permitted
4. Excessive weight, improper use, unsuitable hardware, or unstable supporting surfaces
5. Normal wear and tear, aging, fading, scratches, stains, dents, finish wear, or other minor cosmetic changes
6. Improper cleaning, harsh chemicals, pets, impacts, fire, flooding, natural disasters, or other external causes
7. Products purchased from unauthorized sellers, resale platforms, third-party sellers, or secondhand sourcesMinor variations or cosmetic differences that do not materially affect safety, stability, functionality, or intended use are not covered.
06. Warranty Remedies
If MuuYer confirms that a claim is covered, we will provide an appropriate remedy based on the product, the nature of the defect, and the circumstances of the claim.
Available remedies may include:1. Replacement parts or components
2. Repair or troubleshooting assistance
3. Reimbursement for a pre-approved local repair
4. Product replacement or a comparable replacement
5. Store credit
6. Partial or full refundAny local repair and reimbursement amount must be approved by MuuYer in writing before the repair is performed.
If repair or replacement is not practical or the original product is unavailable, MuuYer may provide another appropriate remedy, including a comparable replacement, store credit, or refund.
MuuYer will confirm the approved resolution before providing replacement parts, arranging a replacement, or issuing any refund or credit.
If a claim is not covered, we will provide the reason and may, where available, offer paid replacement parts, repair guidance, or other after-sales assistance.
07. Submitting a Warranty Claim
To request warranty service, contact MuuYer at service@muuyer.com and provide:
1. The order number or other valid proof of purchase
2. Clear photos or videos showing the issue
3. A brief description of the problem and how it occurred
4. Any other relevant information or supporting evidence, when applicable
Our customer service team may request additional photos, videos, measurements, installation details, or other information reasonably necessary to review and verify the claim.
08. Warranty Period After Repair or Replacement
A repair, replacement part, replacement product, refund, or other warranty remedy does not restart or extend the original warranty period unless MuuYer confirms otherwise in writing.
09. Relationship to Returns and Refunds
This Warranty Policy is separate from the MuuYer Return & Refund Policy.
Delivery damage, incorrect or missing items, voluntary returns, and other order-related issues may be subject to different requirements. Please refer to our Return & Refund Policy and Shipping Policy where applicable.
Manufacturing, material, or workmanship defects identified after the applicable return period may be reviewed under this warranty if the warranty period has not expired.
10. Legal Rights and Policy Updates
Customers may have additional rights under applicable law, and nothing in this policy limits any rights that cannot legally be excluded or restricted.
MuuYer may update this Warranty Policy from time to time. Any update will not reduce warranty rights that already apply to an eligible product purchased before the change.
11. Contact Us
You can also reach us directly via
Email: service@muuyer.com
Tel: +86 181 2706 3780
Support Hours: Mon-Fri, 9:30am - 6:30pm (GMT+8)