Terms of Service
Overview
Last updated: July 28, 2026
This website is operated by MuuYer. Throughout the site, the terms “we,” “us,” and “our” refer to MuuYer.
By visiting our website, purchasing a product, or using any part of our services, you agree to be bound by these Terms of Service and any additional policies referenced on this website, including our Privacy Policy, Shipping Policy, and Refund & Return Policy.
Please read these Terms carefully before using the website. If you do not agree with them, you should not access the website or use our services.
We may update these Terms from time to time by publishing a revised version on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
1. Online Store Terms
You must be legally capable of entering into a binding agreement to use this website or make a purchase.
You may not use our website, products, or services for any unlawful or unauthorized purpose. You must not transmit viruses, malware, destructive code, or other content that may interfere with the operation or security of the website.
A violation of these Terms may result in suspension or termination of your access to our services.
2. General Conditions
We reserve the right to refuse or cancel service, transactions, or orders where reasonably necessary, including in cases of suspected fraud, unauthorized resale, payment problems, product availability issues, or violations of these Terms.
You may not reproduce, copy, resell, exploit, or commercially use any part of the website or its content without our prior written permission.
Information transmitted through the website may pass through third-party networks and service providers. Payment information is handled through secure payment processing systems.
3. Product Information and Handmade Variations
MuuYer offers handcrafted wooden home decor and related products. Because natural wood varies in grain, knots, texture, tone, shape, and surface detail, each handmade item may differ slightly from photographs or other pieces of the same design.
These natural and handcrafted variations are part of the character of the product and are not normally considered defects.
We make reasonable efforts to present product colors, dimensions, materials, and details accurately. However, colors may appear differently depending on screen settings, lighting, photography, and the natural properties of the material.
Unless expressly stated otherwise, decorative objects shown in lifestyle photographs are not included with the purchased product.
4. Prices and Service Changes
Product prices, availability, descriptions, promotions, and services may change without prior notice.
We may modify, suspend, or discontinue any product or part of the website at any time. Price changes will not affect orders that have already been accepted unless an obvious pricing error has occurred.
5. Orders and Acceptance
Submitting an order does not guarantee acceptance. An order is accepted when we send confirmation that it has been approved or dispatched.
We may limit or cancel quantities purchased per customer, payment method, account, or delivery address. We may also cancel orders that appear to involve fraud, unauthorized resale, incorrect pricing, or unavailable products.
If an order is changed or cancelled by us, we will make reasonable efforts to contact you using the information provided at checkout.
6. Billing and Account Information
You agree to provide complete, current, and accurate billing, shipping, payment, and contact information.
You are responsible for ensuring that your delivery address is correct before completing an order. Once an order has entered processing, we may be unable to change the address, products, or other order details.
You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.
7. Payment
All payments must be made using the payment methods available at checkout. Orders may be subject to payment verification and fraud-prevention checks.
We do not directly store complete payment card details. Payments may be processed by authorized third-party payment providers under their own terms and privacy practices.
8. Shipping and Delivery
Processing estimates, delivery timeframes, tracking information, shipping fees, and delivery conditions are described in our Shipping Policy.
Delivery dates are estimates and may be affected by carrier delays, weather, customs procedures, incorrect addresses, peak shopping periods, or other circumstances beyond our reasonable control.
Risk of loss and ownership of the product transfer as determined by applicable law and the selected delivery method.
9. Returns and Refunds
Returns, damaged products, cancellations, refunds, and non-returnable items are governed by our Refund & Return Policy.
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us within the period stated in that policy and provide photographs of the product, packaging, and shipping label where requested.
10. Optional Tools and Third-Party Services
Our website may provide access to services, applications, payment systems, or tools operated by third parties.
We do not control these third-party services and are not responsible for their availability, content, security, or performance. Your use of them may be subject to separate terms and privacy policies.
11. Third-Party Links
The website may contain links to websites that are not operated by MuuYer. These links are provided for convenience only.
We are not responsible for third-party content, products, services, policies, or transactions. You should review the applicable terms and policies before using a third-party website or service.
12. Reviews, Feedback and Submissions
If you submit a review, photograph, comment, suggestion, or other content, you confirm that you have the right to provide it and that it does not violate another person’s intellectual property, privacy, or other legal rights.
You grant MuuYer a non-exclusive, worldwide, royalty-free right to display, reproduce, edit, and use submitted content for operating, improving, and promoting our business, subject to applicable law.
We may remove content that is unlawful, misleading, abusive, offensive, fraudulent, or otherwise inappropriate.
13. Personal Information
Our collection, use, storage, and sharing of personal information are governed by our Privacy Policy.
By using the website, you acknowledge that your information may be processed by service providers necessary to operate the store, process payments, fulfill orders, and provide customer support.
14. Intellectual Property
All website content—including product photographs, designs, text, graphics, logos, page layouts, and other materials—is owned by or licensed to MuuYer and is protected by applicable intellectual property laws.
You may use the website only for personal, non-commercial shopping purposes. No content may be copied, modified, distributed, published, or commercially exploited without prior written authorization.
15. Prohibited Uses
You may not use the website or its content:
●For unlawful, fraudulent, misleading, or abusive activities.
●To violate intellectual property, privacy, or other legal rights.
●To submit false information or impersonate another person.
●To upload malware or interfere with website security.
●To collect personal information without authorization.
●To scrape, crawl, spam, phish, or overload the website.
●To bypass security or access restrictions.
●To resell website content or services without permission.
We may restrict or terminate access where these rules are violated.
16. Errors and Omissions
Occasionally, the website may contain typographical errors, incorrect product information, inaccurate prices, availability issues, or other omissions.
We reserve the right to correct such information, update the website, or cancel an affected order. If payment has already been collected for a cancelled order, the relevant amount will be refunded.
17. Disclaimer of Warranties
We aim to keep the website accurate, secure, and available, but we cannot guarantee that access will always be uninterrupted, error-free, or free from harmful components.
The website and its content are provided on an “as available” basis to the fullest extent permitted by law. Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
18. Limitation of Liability
To the fullest extent permitted by applicable law, MuuYer and its service providers will not be liable for indirect, incidental, special, or consequential losses resulting from use of the website or products.
Our liability will not be excluded or limited where doing so would be unlawful, including where mandatory consumer protection rights apply.
19. Indemnification
To the extent permitted by law, you agree to compensate MuuYer for reasonable losses, claims, or expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.
20. Termination
These Terms remain effective while you use the website or our services.
You may stop using the website at any time. We may suspend or terminate access if we reasonably believe that you have violated these Terms, engaged in fraud, or created a security risk.
Rights and obligations that arose before termination will remain effective where appropriate.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.
22. Entire Agreement
These Terms, together with the policies published on our website, constitute the agreement between you and MuuYer concerning your use of the website and purchases from our store.
A failure to enforce any provision does not constitute a waiver of that provision or any other right.
23. Governing Law
These Terms are governed by the laws applicable to MuuYer and the relevant transaction.
Nothing in these Terms limits any mandatory consumer rights or protections available to you under applicable law.
24. Changes to These Terms
We may revise these Terms when our services, products, business practices, or legal obligations change.
The current version will be published on this page with an updated revision date. Where required by law, we will provide additional notice of material changes.
25. Contact Information
Questions about these Terms of Service or other customer support inquiries may be submitted by email to support@muuyer.com. We aim to respond during our regular support hours, Monday through Friday, 9:30 a.m.–6:30 p.m. (GMT+8).