Terms of Service

01. Products and Descriptions

MuuYer sells home decor, storage, organization, and related household products. Materials, dimensions, finishes, included components, and intended uses are described on the relevant product page or in the specifications we confirm for your order.
Depending on the product, materials may include natural wood, driftwood, engineered wood, manufactured materials, or other materials. Some products are handcrafted or hand-finished.
Minor variations in grain, knots, color, texture, contours, finish, and dimensions may occur where consistent with the product description. Screen settings and lighting may also affect how colors appear.
These characteristics do not excuse supplying an incorrect product, a product that fails to match the confirmed order, or a defect materially affecting safety, stability, functionality, or intended use. Natural variations also do not remove eligibility for a personal-preference return under our Refund & Return Policy.
Unless expressly included in the product description, decorative props shown in photographs are not part of the purchase.
Follow the product’s stated use, assembly, installation, care, and weight-limit instructions where provided.

 

02. Prices and Payments

The total amount shown at checkout is the complete amount charged by MuuYer for your purchase. We will not add any additional charges after you complete payment without your prior agreement.
Payment information is transmitted through secure checkout pages protected by SSL/TLS encryption and processed by our payment providers. MuuYer does not directly store complete payment card numbers or card security codes. Further information appears in our Privacy Policy.
Payment information is transmitted through secure checkout pages and processed by our payment providers. MuuYer does not directly store complete payment card numbers or card security codes. Further information appears in our Privacy Policy.
Price changes apply to future purchases. We will not charge an additional amount or materially change an existing order without your agreement.

 

03. Orders, Availability, and Corrections

Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt of the order; acceptance occurs when we confirm approval or dispatch.

We may decline or cancel an order for a reasonable, identifiable reason, including unavailable stock, an unsupported delivery address, unsuccessful payment verification, suspected fraud, or a material listing or pricing error.

If an issue affects your order, we will notify you using the contact information provided. Where a correction requires a different price, product, or material order specification, we will obtain your agreement before proceeding. If we cancel an order, we will refund the payment collected for the canceled order to the original payment method.

Corrections to website information do not remove rights relating to products already purchased.

 

04. Customer Information and Order Changes

Provide accurate and current contact, billing, and delivery information. If you create an account, keep your login details confidential and notify us of suspected unauthorized use.

Contact us promptly if you need to change an order. Changes cannot be guaranteed after processing begins, and shipping addresses or items cannot be changed once the order has shipped.

To request cancellation, email service@muuyer.com with your order number. Orders can be canceled before shipping preparation begins. Once preparation starts, cancellation is not guaranteed. Shipped orders cannot be canceled through the ordinary cancellation process but may be returned after delivery under our Refund & Return Policy.

These conditions do not restrict cancellation or refund rights required by applicable law, including rights relating to delayed shipment.

 

05. Shipping and Delivery

We deliver to supported addresses within the 48 contiguous United States. Alaska, Hawaii, U.S. territories, destinations outside the contiguous United States, and APO, FPO, DPO, and other military addresses are not supported.
MuuYer provides free standard shipping on all orders delivered to supported addresses within the 48 contiguous United States.
Estimated preparation, transportation, and delivery periods, shipping methods, tracking, and delivery procedures are set out in our Shipping Policy. Delivery estimates are not guaranteed arrival dates.

For qualifying orders, the amount shown at checkout covers the merchandise and delivery arranged by MuuYer. Customers are not expected to pay separate customs duties or import charges for that delivery.

Contact us about missing, delayed, damaged, or incorrectly delivered orders. We will investigate and provide the applicable resolution under our Shipping Policy and Refund & Return Policy. You do not need to return merchandise you never received.

Customer-caused delivery expenses are addressed in our Shipping Policy. Those provisions do not excuse an error by MuuYer or a verified carrier problem for which our policies provide a remedy.

 

06. Returns, Exchanges, and Refunds

Under our Refund & Return Policy, return or exchange requests may be submitted within 30 business days of delivery. Standard and custom-made products may qualify, whether defective or non-defective and whether new or slightly used, subject to that policy’s conditions.

Email service@muuyer.com to start a return request. Please obtain approval and the authorized return address before sending any merchandise back. The business address listed on the website is not a return address.

For personal-preference returns, the customer pays return shipping. For confirmed damaged, defective, incorrect, or incomplete items, or another error by MuuYer, we reimburse return shipping costs agreed with us before the customer purchases the label, upon receipt of the shipping receipt. No return handling or restocking fees apply.

An approved return receives a full refund of the amount paid for the returned item, including any tip, to the original payment method. A partial refund, store credit, or another alternative requires your agreement.

Return procedures, packaging requirements, exchange arrangements, refund processing, and estimated refund timing are detailed in our Refund & Return Policy.

 

07. Limited Warranty

Unless a different term or scope is stated on the relevant product page or confirmed by MuuYer in writing, eligible products purchased directly from our official store carry a one-year limited warranty beginning on the original delivery date.

Coverage applies to the original purchaser and verified material, manufacturing, or workmanship defects arising during normal intended use, subject to the Warranty Policy’s conditions and exclusions.

The Warranty Policy explains available remedies, required supporting information, and the effect of repair or replacement on the original warranty period. Contact service@muuyer.com to submit a claim.

Warranty procedures do not replace an eligible return or reduce rights under the Refund & Return Policy. No website disclaimer in these Terms cancels our express warranty commitments or legally required protections.

 

08. Privacy and Customer Content

Personal information, support messages, photographs, videos, and other submitted information are handled according to our Privacy Policy.

Submitting information for an order, return, delivery investigation, or warranty claim does not authorize its use in advertising.

If you choose to submit a public review, you permit us to display that review and accompanying content in the review feature for which you submitted it. You must have the right to share that content.

We will not use customer-submitted personal information, photographs, videos, or other personal content in advertising or promotional materials without prior consent.

We may remove unlawful, fraudulent, abusive, or rights-infringing submissions.

 

09. Acceptable Use and Intellectual Property

You may use the website for lawful browsing, shopping, and customer-service purposes.

You must not use it to commit fraud, impersonate another person, infringe legal rights, distribute malware, collect personal information without authorization, bypass security controls, or disrupt website operations.

Website materials are owned by MuuYer or their respective rights holders. Except as permitted by law or authorized by the rights holder, you may not reproduce, distribute, or commercially exploit protected website content.

 

10. Third-Party Services

Our store uses third-party services for functions such as hosting, payments, and delivery. Separate provider terms and privacy policies may apply to those services.

Links to independent websites do not make those websites part of MuuYer’s services. Review their terms before using them.

Our use of a third-party provider does not remove MuuYer’s obligations concerning your order, personal information, or remedies under our policies and applicable law.

 

11. Applicable Law and Updates

Applicable law determines the rights and obligations relating to your purchase, including any mandatory consumer protections available in your place of residence. These Terms do not require you to waive those protections or any court access that cannot lawfully be restricted.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

We may update these Terms by publishing a revised version with an updated date. Changes apply prospectively and do not reduce rights or commitments attached to an order placed before the change. We will provide additional notice or obtain consent where required by law.

 

12. Contact Information

Email: service@muuyer.com
Tel: +86 181 2706 3780
Support Hours: Monday–Friday, 9:30 a.m.–6:30 p.m. (GMT+8)
Operating Company: Guangzhou Xinbo Zhiyang Network Technology Service Co., Ltd.
Business Address: Room 103, Building 2, No. 5 Changxing Rd, Tianhe, Guangzhou, Guangdong 510650, China.
This is not a return address. Contact us for approval and return instructions before sending any merchandise.