Privacy Policy

01. Shopping and Customer Support

The information we collect depends on how you interact with MuuYer. It may come directly from you, from your activity on our website, or from providers helping us process payments, deliver purchases, and operate the store.

Orders and accounts. When you check out, attempt a purchase, or register an account where available, we may collect your name, email, telephone number, delivery and billing addresses, account details, and purchase history. We use these details to confirm orders, arrange shipping, provide updates, and manage your account.

Returns and product assistance. If you contact us about an item, we may keep your messages, order references, photographs, videos, and other supporting information. These records help us assess delivery problems, process cancellations and refunds, arrange replacements, and review warranty requests.

Payment processing. Payments are handled by the providers available for your selected checkout method. These may include Oceanpayment for card transactions and PayPal for PayPal payments or eligible Venmo transactions. We may receive transaction references, payment status, payment method details, and limited card information needed to reconcile payments or issue refunds.

Personal information submitted through checkout, including payment information, is transmitted through secure pages protected by SSL/TLS encryption. Payment card information is securely processed by our payment providers, and MuuYer does not directly store complete payment card numbers or card security codes.

Please do not include full card numbers, security codes, or account passwords in emails or product-support messages.

02. Website Activity and Cookies

When you visit our store, certain technical information may be recorded automatically. This can include your IP address, browser, device type, operating system, approximate location, referral source, and the pages or products you view.

Cookies and similar technologies help maintain your shopping cart, remember preferences, support checkout, and identify potential security problems. Where enabled, they also help measure website performance and advertising results.

You can adjust cookie permissions in your browser and use any privacy controls provided on our website. Some store features may not work properly if essential cookies are blocked. Where consent is required for optional tracking, we will request it before using those technologies.

03. Your Communication and Advertising Choices

If you subscribe to MuuYer updates, we may use your contact details and recorded preferences to send product news or promotional offers where permitted.

To stop receiving promotional emails, use the unsubscribe option included in a message or email service@muuyer.com. Order confirmations, delivery notices, refund updates, and other service messages may still be sent when needed.

Where advertising tools are active, information about website activity may be used to measure campaigns or show relevant advertisements. Depending on applicable law, these activities may qualify as a “sale,” “sharing,” or targeted advertising, even when no money is exchanged for the information.

We do not use customer-submitted personal information, photographs, videos, or other personal content in advertising or promotional materials without the customer’s prior consent.

We do not sell personal information in exchange for money. We do not sell or rent customers’ contact information, including names, email addresses, telephone numbers, or mailing addresses, to third parties for their own marketing purposes. You may request an applicable advertising opt-out by contacting us or using the privacy options provided on the website. Advertising platforms may also offer their own preference controls.

Where legally required, we honor recognized browser opt-out signals, including Global Privacy Control.

MuuYer may occasionally offer discounts, complimentary gifts, or other incentives in connection with a purchase or as part of a marketing promotion. We do not offer promotions or incentives whose primary purpose is to collect personal information. Where participation requires personal information, we will explain the relevant terms and intended use of that information.

04. Providers Supporting Our Store

MuuYer uses Shopify to host its online store. Shopify processes information to provide the platform and related services. Information about its practices is available in the Shopify Privacy Policy.

Other recipients may include:

• Payment providers handling transactions, refunds, and payment disputes.
  
• Shipping, freight, customs, and return partners arranging delivery or receiving approved returns.
  
• Providers supporting customer service, email, messaging, data storage, and website maintenance.
  
• Analytics and advertising partners, where those services are used.
  
• Security providers helping detect fraud and protect accounts.
  
• Professional advisers assisting with accounting, insurance, or legal matters.
  

Information is disclosed as reasonably needed for the relevant purpose. We may also disclose records to authorities or other parties when legally required, to respond to valid legal processes, or to protect customers, our business, and others from fraud or harm.

05. Storage, Overseas Processing, and Protection

MuuYer operates from China and works with providers in other countries, including e-commerce platform providers, payment processors, shipping and logistics partners, and analytics or advertising partners etc. Your information may therefore be accessed, stored, or processed outside your place of residence, including in China, the United States, Canada, and locations used by our service providers. Where required, appropriate transfer safeguards are applied.

Retention periods depend on the purpose of the record, the services still being provided, and applicable legal requirements. For example, transaction and refund records may need to be kept after an order is completed. Information that is no longer needed is deleted or anonymized, subject to lawful retention requirements.

We use reasonable safeguards to protect personal information against unauthorized access, loss, alteration, or disclosure. Internet transmission and electronic storage cannot be guaranteed completely secure. Please keep account login details private and contact us if you suspect unauthorized use.

06. Children and External Services

MuuYer’s store is intended for adult shoppers. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information, contact us so we can investigate and remove it where appropriate.

Our website may link to services operated by other businesses. Their handling of information is governed by their own privacy policies, which you should review before providing personal details.

07. Your Privacy Rights

Depending on applicable U.S. state privacy laws, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or portability of your information, and to opt out of certain targeted advertising or data-sharing activities where applicable.

To exercise an applicable privacy right, please contact us at service@muuyer.com and clearly describe your request. We may request information reasonably necessary to verify your identity. Certain rights may be subject to legal exceptions or limitations. Certain rights may be subject to legal exceptions or limitations.

 

08. Policy Updates

We may revise this page when our services, information practices, or legal obligations change. The date above identifies the latest revision. Additional notice will be provided when required by applicable law.

 

09. Contact Us

Email: service@muuyer.com
Support Hours: Monday–Friday, 9:30am–6:30pm (GMT+8)
Operating Company: Guangzhou Xinbo Zhiyang Network Technology Service Co., Ltd
Address: Room 103, Building 2, No. 5 Changxing Rd, Tianhe, Guangzhou, Guangdong 510650, China.