Shipping Policy
(Last Updated: September 16, 2026)
At MuuYer, each handmade wooden item is carefully checked and packed before shipping. Below you’ll find information about processing, delivery, tracking, and possible shipping issues.
01. Delivery Area & Cost
MuuYer offers FREE standard shipping with no minimum purchase within the 48 contiguous United States.
We do not ship to Alaska, Hawaii, U.S. territories, destinations outside the United States, or APO, FPO, and DPO addresses. Orders placed for unsupported destinations will be canceled and refunded to the original payment method.
02. Shipping Method & Timing
Orders ship from mainland China by sea (Standard shipping), with final delivery through FedEx or an LTL freight carrier, depending on the shipment’s size, weight, and destination.
Stage
Estimated Time
Order preparation
4–7 business days
Transit and final delivery
25–30 business days
Total from order to delivery
29–37 business days
Business days are Monday through Friday, excluding public holidays. Our order cut-off is 6:30 p.m. (GMT+8). Orders placed after this time or on non-business days begin processing the next business day.
Delivery dates are estimates. Weather, holidays, customs clearance, ocean schedules, and carrier disruptions may cause delays.
03. No Additional Charges
MuuYer covers all customs duties and import clearance charges for delivery of your order. No additional payment is required from you for these charges.
If you receive a request to pay any such charge. Contact service@muuyer.com with your order number and the payment request so we can resolve it directly.
04. Tracking Your Order
We will email shipping confirmation after dispatch and provide tracking details as they become available.
Track your order here: Tracking Order Page
Orders sent in separate packages may arrive on different days. We will share available tracking details for each shipment.
05. Address Changes & Delivery Problems
For address corrections, email us immediately with your order number. Changes are not guaranteed once preparation begins and cannot be made after dispatch.
Contact us if your shipment appears missing, is marked delivered but has not arrived, or remains undelivered more than 10 business days beyond the estimated delivery window. You may also contact us earlier with any delivery concern.
For confirmed loss, misdelivery, or substantial delay caused by MuuYer or our shipping carrier, we will arrange a replacement or an appropriate refund at no additional cost. Partial refunds, store credit, or other alternative settlements require your agreement.
If an incorrect address, delivery refusal, or unavailability to receive the shipment causes a failed delivery, you may be responsible for actual return, storage, or redelivery charges. We will review the circumstances and explain any applicable costs.
06. Damaged, Incorrect, or Incomplete Orders
Please inspect your order when it arrives. If an item is damaged, visibly defective, incorrect, or missing parts, contact service@muuyer.com within 30 business days of delivery.
Please include:
1. Your order number and a brief description of the problem.
2. Photos showing the damage or incorrect item. For missing items or parts, photograph everything you received.
3. Photos of the packaging and shipping label.Keep the items and packaging until we provide instructions. If you refuse delivery because of visible damage, contact us as soon as possible and share any available photos.
Once we confirm the issue, we will arrange replacement parts, a replacement item, or a refund, depending on the problem, at no additional cost to you. Any partial refund or alternative solution requires your agreement. See our Refund & Return Policy for details.
For material or workmanship defects discovered more than 30 business days after delivery, contact us to check whether the issue is covered by our Warranty Policy.
07. Contact Us
Email: service@muuyer.com
Tel: +86 181 2706 3780
Support Hours: Mon-Fri, 9:30am - 6:30pm (GMT+8)
Order Cut-off: Mon-Fri, 6:30pm (GMT+8)
Add: Room 103, Building 2, No. 5 Changxing Rd, Tianhe, Guangzhou, Guangdong 510650, China.Please include your order number when asking about an existing order.